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Setting your system up properly is the first step to enhancing internal communications, streamlining business workflow, and reducing administrative and IT costs. Aptiris staff have implemented communications systems for organizations ranging from ten to 80,000 users. With experience working in and supporting online communities across the United States since 1991, Aptiris works with you to deploy a communications solution that fits your needs. |
FirstClass Planning & Design
All Aptiris implementations are preceded by discussion and documentation of the core objectives for each customer. Design considerations and details are structured within a Pre-Install Worksheet, which becomes the basis for system setup, reducing the number of days required for implementation and ensuring the proper setup of the system to achieve your goals.
Our comprehensive approach to planning includes the following focus areas:
Infrastructure
Including host server hardware, storage subsystems, networking & firewall configuration, domain name services, anti-spam strategies, backup & restoration, and archiving & data retention requirements
Account Management
Including approaches for account provisioning, authentication, user name schemas, email aliases, and security policies
Transition Planning
Including communications plan, continuity planning, cut-over timelines, migration of content, and training
Server Configuration
Areas of focus when planning your FirstClass collaborative environment include:
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Shared Communications - In addition to private email, calendar and contact functions, organizations may deploy any of these core applications in a shared environment, making them more productive when working at the office, from home, or when remotely anywhere. |
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Content Delivery - Many organizations configure FirstClass conferences as online discussion areas and information sharing areas to supplement a face-to-face settings and access resources such as documents, project notes, and more. |
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Community Building - As a community resource, many sites use FirstClass to share information related to the organization, news and information, projects and programs, department or building calendars, and much more. Calendars can be set up to post activities for specific groups or teams, and can be seamlessly published to the web for access by the broader community. |
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Mobility Support - With more users depending on a variety of mobile devices to remain connected, the best strategies for email, calendar, contact, and FirstClass desktop access are reviewed based on the devices and services in use. |
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System Branding - A unique desktop design and organizational structure is developed, reflecting your organization's identity. |
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Online Workflow -The addition of custom forms within FirstClass allows organizations to move simple information gathering and approval processes from paper into an online environment. Workflow may include simple requests such as vacation time or purchase order request which require sign-off at both a local and organizational level. |
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Database Applications - FirstClass can be expanded and customized through the addition of database-driven applications that manage workflow processes or integrate with external data sources. |
Directory Integration Services
These days, FirstClass rarely stands alone in an organization. Whether looking to centralize password management, automate account generation, or tightly integrate your directory with an anti-spam appliance or photocopier services, Aptiris can help provide the tools and expertise for your integration.
Implementation Services
Perhaps the most critical component in deploying any new system is ensuring that the system is configured properly at the outset, followed by the necessary training to staff for effective use and maintenance.
With your Pre-Installation Worksheet in hand, Aptiris will complete implementation of the FirstClass system in close cooperation with technical staff. Using a detailed implementation process built on more than a decade of system planning and setup, system setup is both efficient and thorough.
Migration Services
New systems today typically replace some existing system. Not only can Aptiris help get the new system in place, but we'll work with you to develop a plan to get there. Migration planning is more than just DNS changes and cut-over dates, and includes a plan for communication to end-users, and in some cases solutions to bridge two systems during a transition period.
A smooth migration means minimal disruption to end-users, sometimes requiring movement of content from legacy systems into FirstClass. Aptiris can help provide the tools and strategies to help you move content, from whether from websites, databases, or end-user mailboxes, calendars & contacts.
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FirstClass Services
Training
